A Google Business Profile built to bring calls
We set up, optimize and manage your Google Business Profile, reply to your reviews, and report the calls, clicks and direction requests it brings in.
- Categories, services and photos set up correctly
- Every review answered in your voice
- Reports on calls, clicks and direction requests
// Free proposal
Your free Google Business Profile proposal
Tell us about your business. We’ll review your site and market and send a plan with what we’d do first.
Google Business Profile management keeps your business listing on Google Search and Maps accurate, complete and active, so it appears when nearby customers search for what you do. TLG Marketing sets up and optimizes your profile, posts updates and photos, replies to reviews, and reports the calls, website clicks and direction requests your listing brings in.
Why your profile drives local calls
For many local searches, Google shows a map with three businesses above the regular results. Your profile is what people see there: your rating, hours, photos and a button to call. Many searchers call straight from the listing without ever opening your website. A profile with the wrong category, missing services or unanswered reviews hands those calls to the business next to it on the map.
What we manage
- Setup and verification. Claiming or creating your profile and completing Google’s verification.
- Optimization. Primary and secondary categories, services, description, hours, service areas and attributes filled in accurately.
- Photos and posts. New photos and regular posts about offers, projects and news, so the listing looks cared for.
- Review responses. Replies to positive and negative reviews, plus a consistent way to ask customers for honest feedback without incentives or filtering for positive experiences.
- Insights reporting. Calls, website clicks, direction requests and the searches that found you.
Common profile problems we fix
The issues we see most are an inaccurate primary category, outdated hours, duplicate listings and old photos. We also check that service areas reflect where you actually work. Complete and accurate information helps customers evaluate you, but adding a town to your profile does not guarantee visibility there: Google also considers distance and how well-known the business is.
Part of a wider reputation plan
Your profile works alongside local SEO, which strengthens your website’s location pages and citations, and social media marketing, where customers check that you are active and responsive. If you run Google Ads, a linked profile lets your ads show your address and distance to the searcher. We have been helping businesses look trustworthy online since 2006.
If customers visit you by appointment or you travel to them, start with our service-area business SEO guide and discuss which profile setup matches the way your business operates.
// How it works
Four steps to a trusted online presence
Audit
We review your Google Business Profile, reviews and social channels, and compare them with other businesses in your area.
Fix & set up
We correct listing details, categories and social profiles, and agree a posting and review plan with you.
Manage
We publish posts, reply to reviews, comments and messages, and ask all customers for honest reviews without rewards or screening for positive feedback.
Report
Regular reports on calls, direction requests, reviews and engagement, with next steps for each channel.
// Client reviews
Rated 5.0 from 21 Google reviews
What clients say about working with us, in their own words.
- ★★★★★
“…it was one of the most efficient conversations I’ve ever had. Knowledgable, thoughtful, reasonably priced - highly recommend TLG Marketing”
Alec ColemanGoogle Ads and Merchant Center
- ★★★★★
“They are unbelievably efficient and always so customer service/satisfaction oriented.”
Sharon KuyperWebsite development and accessibility compliance
- ★★★★★
“I had a fantastic experience working with Evan Lamont and his awesome team at TLG Marketing as our outsourced Marketing Team.”
Fred CooperOutsourced marketing team
// What’s included
Everything reputation needs, under one roof
Strategy, development, content and reporting from one team, so nothing falls between agencies.
Google Business Profile
Setup, verification, categories, services and photos kept accurate.
Review responses
Replies to positive and negative reviews, written in your voice.
Review requests
A consistent process for asking all customers for honest reviews, without rewards or screening for positive feedback.
Social content
Posts and graphics planned in a calendar and designed in-house.
Community management
Comments and messages answered, with sales inquiries passed to your team.
Reporting
Calls, clicks, direction requests, reviews and engagement in one report.
// Questions
Google Business Profile: common questions
Is Google My Business the same as Google Business Profile?
Yes. Google renamed Google My Business to Google Business Profile in 2021. It is still the listing that appears in Google Search and Maps when people look for your business or for services nearby.
Can you remove negative reviews?
We can flag reviews that appear to violate Google’s policies, such as fake engagement, conflicts of interest or harassment. A negative rating alone is not grounds for removal, and Google decides whether a review should come down. For genuine criticism, we draft a calm, specific reply that shows customers how you handle problems.
What if our profile is suspended or unverified?
We check that your name, address and categories follow Google’s guidelines, correct anything that doesn’t, and then submit the verification or reinstatement request. Google makes the final decision, and its review can take some time.
How much does reputation management cost?
It depends on how many locations and social channels you have and how often you want to post. Tell us your budget on the form and we’ll show you what it can achieve.
How long does it take to see a difference?
Profile corrections usually show within days once Google accepts them, though verification can take longer. A steady flow of reviews and an engaged social following take months of consistent work.
What do you need from us to get started?
Manager access to your Google Business Profile and social accounts, your logo and brand assets, and a 30-minute call about your customers and what you want to be known for.
// Start here
What do customers see when they find you?
Send the form and we’ll come back with a plan. Prefer to talk first? Book a free 30-minute strategy session.
// More from TLG
Related services
SEO services
Rank on Google for the searches your buyers make, and see which ones bring leads.
Explore ->Web design & development
Fast, clear websites designed and built in-house to turn visitors into leads.
Explore ->Paid advertising
Google and Facebook ad campaigns managed around what each lead costs.
Explore ->